Shipping policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, holidays, or new product launches, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may also offer:

Free standard shipping on orders over £120
Promotional free shipping during selected campaigns

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Standard Shipping: 3–7 business days
International Shipping: 7–21 business days (where available)

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available). Tracking information may take up to 24 hours to become active.

International Orders

If we ship internationally:

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Customs clearance may cause additional delivery delays beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

If an order is returned to us due to an incorrect address, the customer may be required to pay the cost of reshipping the package.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged package and items.

If your package is lost in transit, contact us as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.

We are not responsible for packages marked as delivered by the carrier but reported as missing afterward. We recommend checking with neighbours or your local delivery office before contacting us.

Multiple Shipments

To ensure faster delivery, orders containing multiple items may occasionally be shipped in separate packages at no additional cost.

Shipping Delays

While we strive to meet our estimated delivery times, delays can occasionally occur due to factors beyond our control, including severe weather, carrier disruptions, customs inspections, or peak shopping periods.