Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sharp0640@gmail.com. Please note that returns will need to be sent to the following address:

SINO Urban Fashion
10 The Orchards Elham Canterbury Kent CT4 6TR

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sharp0640@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sharp0640@gmail.com.

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.

Your Right to Cancel

If you are purchasing as a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.

After notifying us that you wish to cancel, you have a further 14 days to return the item(s).

To exercise your right to cancel, please contact us by email at sharp0640@gmail.com before returning your item(s).

Return Conditions

To be eligible for a return, items must:

Be returned within the applicable return period.
Be unworn, unwashed, and unused.
Be in their original condition.
Have all original tags attached.
Be returned in the original packaging where reasonably possible.

You may inspect the goods as you would in a physical shop. However, if an item has been worn beyond what is necessary to establish its nature, characteristics, or fit, we may reduce your refund to reflect any loss in value.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns of:

Underwear where the hygiene seal has been broken or removed.
Swimwear where the hygiene liner has been removed or damaged.
Earrings or other pierced jewellery.
Gift cards.
Personalised or custom-made items unless they are faulty.

This does not affect your statutory rights if an item is faulty or not as described.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible and, where possible, within 30 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the fault or damage.

If the item is confirmed to be faulty, damaged, or not as described, we will offer an appropriate remedy in accordance with UK consumer law, which may include a repair, replacement, or full refund.

We will also reimburse any reasonable return postage costs for faulty or incorrect items.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method within 14 days of receiving the returned goods, or within 14 days of receiving evidence that the goods have been returned, whichever is earlier.

Original standard delivery charges will also be refunded where required by UK law if you are exercising your statutory right to cancel your order. Any additional charges for premium or express delivery services are not refundable.

Return Shipping Costs

If you are returning an item because you have changed your mind, you are responsible for the cost of returning the goods unless we have agreed otherwise.

If the return is due to our error or because the item is faulty, damaged, or not as described, we will cover the reasonable cost of return postage.